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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A context menu will show up. It includes exhaustive info about all the actions that you can perform on that particular page. Each popup opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge collection of educational video clips illustrating how to use our hosting Control Panel. They're intended for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you need, have a peek at our comprehensive FAQ database, which contains questions asked by real persons and offers practical solutions. We constantly update our Frequently Asked Questions database with new entries so as to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can get in touch with our fantastic team of client support engineers available 24/7 and eager to help you with any issue. Each support ticket you send will be responded to within one hour (the average ticket response time is just 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 293335

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com